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Our offices are open Monday to Friday from 9 am to 6 pm.
Personal data is handled in compliance with current legislation (modified Act 78-17 of 6th January 1978 relating to data protection and freedom of information).
The company 10-Vins, manager of the website www.10-Vins.com, and any affiliated companies (parent or sister companies, subsidiaries, etc.) (hereinafter called “10-Vins”), strives constantly to protect and respect your privacy. The following information describes in full how we gather and process your personal data.
We collect and process all of the following data: personal data stored during the order process or when you send us a claim; your previous correspondence with our departments; information provided for the purposes of surveys and questionnaires; and details of past transactions. Technical information relating to your visits to the website, such as your IP address, may also be recorded.
Your personal data is never forwarded to third parties, except in the following cases: when you have given your prior consent for us to share and/or divulge your information; when 10-Vins needs to share your data with commercial partners, suppliers, service providers, technical service providers, buyers and sellers for the purposes of providing the services proposed by 10-Vins, solving problems relating to these services, communicating with users of these services, or sending advertisements and promotions relating to such services. In particular, 10-Vins conveys your data to third-parties providing services on its behalf, such as payment processing, data analysis, mailshot management, service hosting, and the handling of certain marketing aspects of our services. 10-Vins may pass on your data if so required by a law or regulation or by virtue of a decision taken by a competent regulatory or judicial body, or any organisation engaged in the fight against fraud, or if such action proves to be necessary in order to protect the rights and interests of 10-Vins. In the event of 10-Vins changing hands, or ceding all or part of its assets, 10-Vins will be authorised to transfer your data as set out in Article 2.4 herein. 10-Vins may, however, use and share with third parties, certain technical or aggregate data that is not of a personal nature but relates to the browsing behaviour of service users. 10-Vins may allow advertisers to retrieve such technical or aggregate data by certain technological means, in order to target their advertising and, more generally, to customise your user experience. The collection, processing and disclosure of this anonymous data shall under no circumstances be subject to the restrictions set out in the terms of this privacy policy.
For commercial and technical reasons, we may collect information relating to your computer and your IP address. We use cookies which tell us about your connection behaviour. They provide us with data and various parameters via your internet browser. Rest assured that such information is of a purely statistical nature and does not identify you as an individual. The purpose of this information is to: store information about your preferences to allow us to customise the website in line with your needs; facilitate your access to the website; and recognise you quickly each time you visit. You have the right to block these cookies by changing your browser settings, but this could mean you are unable to access some of the information on our website.
10-Vins makes every effort to protect your personal data and thus limit the risk of their loss, degradation or abusive use. Despite the security measures implemented, 10-Vins cannot guarantee, and declines responsibility for, the safe passage and the integrity of data sent to third parties via the 10-Vins website. In particular, the internet user acknowledges the limitations and inherent risks of using the Internet and hereby undertakes to take appropriate preventive measures to protect the privacy of his/her own personal data (including any passwords required to access the services proposed by 10-Vins).
Your personal data is stored by the host named in the Legal Notices and is conserved strictly for the duration required for fulfilling the purposes mentioned above. Beyond that period, they will be kept for purely statistical purposes and will not be exploited in any way whatsoever. Collected data is stored and transmitted in an encrypted form. However, while we do everything in our power to protect your data with very strict parameters, we cannot guarantee their total security. 10-Vins reserves the right to transfer your personal data in the event of the company changing hands or ceding all or part of its assets, including if it is taken over by or merged with another company. In this case, 10-Vins will by whatever means necessary give users advance notice of such a transfer of assets and of any changes that may affect the Privacy Policy.
Data is used for the following purposes: to propose web content that matches your needs and is compatible with your computer; to provide you, as efficiently as possible, with information about products or services that are likely to interest you; to draw up your sales contracts; and to inform you of any changes relating to our service. Furthermore, we may use your personal data or forward it to appropriate third parties for advertising purposes, so that you can be informed about various products and services that may interest you. You will be contacted by electronic means only, and you can request us not to send you such emails by writing to us at contact@10-vins, or by clicking on the “unsubscribe” link present in every publicity email you receive.
The 10-Vins website may contain links to third-party websites. Likewise, some of the 10-Vins web content (advertising or otherwise) may be hosted by third parties. Finally, in the scope of certain 10-Vins website features requiring online payment, you may need to use the secure payment tools provided by third parties. 10-Vins can under no circumstances be held liable for the methods of personal data collection, storage or processing used by such third parties and/or for the content of their websites. In that respect, the internet user promises not to take any action or make any claim against 10-Vins. If you have any questions concerning the use of your personal data by such third parties, you must contact those third parties directly and refer to their own privacy policies which prevail over all others.
You may at any time oppose the use of your personal data for commercial or advertising purposes, by writing to the following email address: contact@10-vins.com
Under the provisions of modified Act N. 78-17 dated 6th January 1978 relating to data protection and freedom of information, all our customers have the right to access, rectify, verify or modify their personal data. The cost of the data copy may not exceed the cost of reproducing the requested data.
Any changes made to our data privacy policy will be posted on this page and you will also be informed by email.
If you have any questions, complaints or comments relating to the handling of your personal data, please contact us by e-mail.